We get it, there’s a lot going on right now. But rest assured, during this time of unprecedented change and uncertainty, we are committed to reliably getting produce and pantry items delivered to your doorstep each and every week. As things evolve, we are trying our best to be as transparent in our communications as possible, but we know that you still might have some questions. Here are answers to some of the most frequently asked questions about Health & Safety; Harvest Deliveries; Marketplace & Customization; and Donations:
Health & Safety
1) Are you going to remain open?
As long as it remains possible to do so safely under CDC recommendations, the Hungry Harvest team will continue home delivery. For now, our company and team members are considered essential as part of the US food supply-chain.
2) What precautions are your line workers/drivers taking to keep customers safe?
At Hungry Harvest, the health of our Harvest Heroes and our coworker family is our number one priority. As a food handling business, we’re committed to ensuring we comply with all Center for Disease Control policies, and we’ve performed extensive food safety training with all employees as per the Food and Drug Administration’s regulations, policies, and best practices.
What exactly does that mean?
We ask all coworkers, from office staff, to the associates packing your boxes, to the local drivers delivering your Harvests, to stay home if they are feeling sick. For those well enough to come to work. we provide health and safety training to empower coworkers with the right tools to protect and care for themselves.
All Hungry Harvest staff are trained in the most up to date health and safety practices including glove use, proper use of all protective gear, and personal hygiene.
We ensure that all of our rigorous Good Manufacturing Practices are strictly followed, including routine environmental cleaning.
Our Food Safety Manager and our entire team are closely monitoring guidance from the Centers for Disease Control and Prevention and local health officials around the country for recommendations moving forward. Should things change, we are ready to respond quickly with adjustments to our processes as any new guidance comes to light.
As a reminder, the World Health Organization website has excellent information here, and you can read more about how COVID-19 is spread as well as prevention information they have available online.
Harvest Deliveries
1) Is my delivery staying on the same day?
Due to an incredible increase in orders, we may have to switch our delivery schedules from time to time. We are absolutely trying to avoid that from happening, but if it does, you will be notified in advance. We appreciate your patience as we make adjustments that help ensure our drivers aren’t overloaded and everyone gets their Harvest.
Any temporary schedule changes will stay in place until our state of emergency ends, and as a team, we can go back to regularly scheduled business.
To learn more about your delivery window, please visit: http://help.hungryharvest.net/en/collections/158673-delivery-windows-questions#delivery-windows
2) Why is my delivery so late? / Why is my delivery coming at a different time?
We're doing everything in our power to get your Harvest to you within your delivery window. We don't want anyone to go without, which is why you may see a later delivery time. If there are any delays or updates, we'll be sure to send over a text!
3) No Contact Deliveries
We’d like to prevent human contact wherever possible, which is why we introduced our “no contact” delivery method.
We understand your delivery instructions might include special notes/directions. Our drivers will attempt to follow them as closely as possible while avoiding person to person contact.
If you live in an apartment building, this means we may not be able to deliver directly to your door as many buildings require us to leave it with the concierge in compliance with new building policies.
Marketplace & Customization
1) When does my customization window open and close?
Our procurement team confirms what we recover every week, and that gets loaded into your account under Upcoming Deliveries. Once the contents load, you can customize your harvest or update your never list. We'll send you an email with the subject line "Reminder! Customize your harvest," once this happens. That will let you know that you can login and make changes to your order :)
We'll send a second email with the subject line, "This Week's Harvest" a day or two before your order goes out for delivery. This email confirms the harvest contents and reminds you that your delivery is headed your way. If you customized, the email will show you the list of items you customized to receive. If you did not customize, you'll see the general harvest list; all items on your never list will be substituted when we actually make your box!
If you don't receive either of these emails, please check your spam and promotions folder. You can mark any email from @hungryharvest.net as important to help these emails make their way to your primary inbox.
2) Why don't I see eggs on the marketplace?
We have finite availability for eggs, so we may not be able to offer them on our Marketplace every week. With demand so high across the country, our supplier has limited amounts available for us to recover.
To help with this, when eggs are available, we are capping them at 1 per order, and are doing our best to find alternate suppliers. Please note, this might mean different sizes, colors, or varieties will be offered.
We know how important it is to keep a stocked fridge right now, so keep an eye on our Marketplace when your customization window opens and we'll do everything we can to provide as many options as possible.
Donations
1) How can I donate my harvest to someone in need?
We are always looking for ways to help support our hunger-solving work. While we can’t donate your Harvest for logistical reasons, we are currently accepting donations in increments of $5, $15, $25 or $100. All contributions to our Produce in a SNAP program will automatically go towards the purchase of additional fruits & vegetables for donations at this time.
If you'd like to help those in our community - we recommend checking out our Give Back page on the marketplace at https://shop.hungryharvest.net/addons-giveback
Didn’t find the answers you were looking for?
Our customer experience team is always happy to help you solve any problems that may arise as quickly and efficiently as possible. You can reach them by clicking the chat icon in the lower right corner of our website or by sending an email to: family@hungryharvest.net. We reply consistently between 9 AM - 4PM every day, but appreciate your patience as we are currently experiencing higher volume than usual, and are doing our best to give you a timely response.